Shipping policy

At Xenro Store, we strive to bring the latest trends to your doorstep across India with a simple and transparent shipping process.

1. Free Shipping for Everyone

We offer FREE Delivery on all orders.

  • Prepaid Orders: No extra charges.

  • Cash on Delivery (COD): No extra charges. You only pay the price of the product shown on the website.

2. Average Delivery Time

We work hard to get your order to you as fast as possible.

  • Processing: Orders are usually dispatched within 24 to 48 hours.

  • Estimated Delivery: On average, your package will reach you within 5 to 7 business days after dispatch.

Please note: Delivery times may vary slightly depending on your location and external factors like public holidays or weather.

3. Order Tracking

Once your order is shipped, we will send a tracking link to your registered mobile number via SMS or WhatsApp. You can use this link to check the real-time status of your delivery.

4. Delivery Process

  • Our delivery person will contact you before arriving at your address.

  • For Cash on Delivery, please ensure you have the exact amount ready at the time of delivery.

  • If the package appears tampered with or damaged, please do not accept it and message us immediately on WhatsApp.

5. Contact Us (WhatsApp Only)

If you have any questions regarding your order or delivery, please reach out to us exclusively on WhatsApp. We do not provide support over email or phone calls.